Refund policy
Order Cancellation
If you wish to cancel your order, please contact us within 24 hours of placing the order at:
support@funnyelves.com
If you do not receive a response within one business day, please kindly check your spam or junk folder.
Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer support team immediately.
In such cases, we will:
- Provide a replacement or refund
- Cover any applicable return shipping costs
Please include photos of the damaged or defective item to help us process your request quickly.
Returns & Exchanges (14-Day Policy)
We offer a 14-day return and exchange window from the date of delivery.
If you wish to return or exchange an item due to personal reasons, please contact us at:
support@funnyelves.com
We will respond within 1 business day.
To be eligible for a return or exchange:
- The item must be unused and unopened
- The item must be in its original condition
- The item must be in a condition suitable for resale
Please note:
- Return shipping costs may be the responsibility of the customer (unless the item is defective or incorrect).
Refund Process & Timing
Refunds will be processed based on the order status:
-
Unshipped Orders:
Once your cancellation request is approved, we will process your refund as soon as possible. -
Shipped but Not Delivered:
If the order has been shipped but not yet delivered, we will arrange a refund after confirming successful interception of the package. -
Delivered Orders (Returns Required):
If you have received the item and wish to return it, we will issue a refund after we receive and inspect the returned item to ensure it meets our return conditions.
Refund Arrival Time
The time it takes for the refund to appear in your account may vary depending on your payment provider.
In most cases, refunds are received within up to 30 business days after being processed.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us at:
support@funnyelves.com